Accessibility Statement for Milton Keynes SENDIAS Service

Prepared December 2023

This accessibility statement applies to managed by Milton Keynes SEND Information Advice and Support Service.

Using our website

We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of our website are not fully accessible and we are working on this.

What to do if you cannot access parts of this site

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, or if you find another accessibility problem, please get in touch.

Contact our team by email at or call 01908 254518. 

Contact us using British Sign Language (BSL)

We can also offer a British Sign Language (BSL) interpreter service and a third-party service touch to type.

How we tested this website

This website was tested on 19 December 2023. The test was carried out by Silktide’s automated software.

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible our website is. You can contact us by email to get a copy of the report.

Compliance status

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

Please note, this list shows non-compliant content as of 19 December 2023. Some of these issues have already been resolved.

  • Some heading and title elements are not consistent
  • Some images do not have image descriptions
  • Some PDFs have poor colour contrast
  • Some documents are in PDF format and are not accessible
  • Some pages and documents are not written in plain English
  • Content that’s out of scope of the regulations

Our approach

We have put guidance and procedures in place to ensure that all new documents that we produce are accessible in addition to accessibility training.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. We are not required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from the regulations.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Third-party applications

We require any new third-party systems we commission for the website to be Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. We ask suppliers to fix accessibility issues that arise.


The accessibility regulations that govern public authority website accessibility are the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

The Equality and Human Rights Commission is responsible for enforcing these regulations. If you’re not happy with how we respond to a complaint about accessibility, you can contact the Equality Advisory and Support Service.

Preparation of this accessibility statement

This statement was prepared on 21 December 2023.